You can create ‘order method’ specific promotional codes. In other words, you can create a promo code that ONLY users ordering via Persona or electronically (EDI, CODIS Access, Web, etc.) can take advantage. Conversely, you can create a promo code specifically for your Customer Care folks.
In the codes file editor when adding a promo code, field 10 has been added to allow you to specify the order methods allowed to use the promo code. In the screenshot below, users ordering via Persona (order method D) and/or via EDI, CODIS Access, Web, etc. (order method E) can benefit from the promotion.