Monthly Archives: July 2012

Deleting Historical Part Notes

In as much as part notes are “historical”, they are not meant to be deleted. However, from time to time you may have a legitimate need to “delete” a historical part note. We’ve made provision for users with “manager” privileges to be able to delete a part note. The flashing “/PT” in the lower right side of the screen indicates there is a part note associated with this item. The date of the last part note is also indicated in the flashing message.

Type “/PT” and press <enter> to display the all part notes for the item being displayed.

If a part note contains erroneous information or was entered on the wrong item then users with manager privileges have option “D” to delete the note. Type “D” and press <enter>. The “D” option will not be displayed for users without manager privileges.

If multiple part notes exist on an item then identify the part note you want to delete. Type the part notes logical record number and press <enter>. The logical record number is found in the part note text to the right of the date and time stamp.

Deleting Historical Ticket Notes

In as much as ticket notes are “historical”, they are not meant to be deleted. However, from time to time you may have a legitimate need to “delete” a historical ticket note. We’ve made provision for users with “manager” privileges to be able to delete a ticket note. The flashing “/TN” in the upper right side of the screen indicates there is a ticket note on this ticket.

Type “/TN” and press <enter> to display the ticket note.

If this ticket note contained erroneous information or was entered on the wrong ticket then users with manager privileges have option “D” to delete the note. Type “D” and press <enter>. The “D” option will not be displayed for users without manager privileges.

Type the logical record number and press <enter>. The logical record number is found in the ticket note text to the right of the date and time stamp.