Does a “disputed” invoice show up on the customer’s statement?
A disputed invoice shows up on the customer’s statement but is clearly identified as being disputed. If the dispute has been resolved and the customer owes for the entire invoice then he will hopefully pay the statement as indicated. If the invoice is still in dispute at the subsequent month end and is not paid then the finance charge program will NOT calculate finance charge on the invoice.
Here’s how the disputed invoice looks on the customer’s statement.