When creating a RMA (return merchandise authorization) you can validate the items were actually purchased from you within a defined period. If you find that the item was not purchased from you in the defined period then you have the ability to have the system add a message line to the RMA stating that the item is ‘Unable to return due to insufficient purchases’.
When the following message is displayed then type a ‘\’ to NOT accept the return and add the message. Pressing the <enter-key> will accept the item for return.
Here’s an example of the ‘Unable to return’ message.